PT. Emerio Indonesia Posting date 23 Apr 2018
 

Emerio Corporation is a rapidly growing global consulting and IT services company headquartered in Singapore (www.emeriocorp.com) with its focus on Business Intelligence, Infrastructure Solutions, Managed Services, Professional Services, and Software Services. Since its inception in 1997, Emerio is currently supported by over 1300 employees who serve global customers 24 x 7 out of delivery centers in India, Indonesia, Malaysia, Philippines and Singapore apart from 9 other countries with global offices

  Hyperion Developer  
 
DESKRIPSI PEKERJAAN
Requirements :
  • Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • At least 3-4 Year(s) of working experience in the related field is required for this position.
  • Deep knowledge and experiences in installing, diagnosing, maintaining, repairing, and upgrading all - hardware and equipments (PC, Laptop, Printer, Scanner, etc).
  • Excellent understanding of operating systems maintenance.
  • Require strong analytical & effectively able to troubleshoot & prioritize needs, requirements and other issues.
  • Have excellent teamwork, ownership, and conflict management skills.
  • Must be committed to continuous learning and system development because of the developing nature of technology
  • Good in respond to request for technical assistance in person, via phone, electronically.
  • Good in research question using available information resources.
  • Able to follow standard help desk procedures and log all help desk software.
  • Good in redirect problem to appropriate resources.
  • Able to identify and escalate situations requiring urgent attention.
  • Able to track and route problem and requests and document resolutions.
  • Good in prepare activity reports.
  • Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Hardware or equivalent.
Responsiblity :
  • Receive calls and provide solution to the issue to Support
  • Log ticket for any IT incident or based on request from user by mail /phone
  • Send confirmation ticket closure to requestor based on resolved ticket list following the procedure of ticket Closure on Problem Management
  • Closed ticket based on user confirmation
  • Send out Daily Dashboard, Voice Report and HD Ticket Aging
  • Escalation process if there is a problem or incident by follow up thru email and sms notification following based on Group Procedures and PD list
  • Input on dashboard for BOD time for RTGS and SKN that captured by IT Server team
  • Check system availability by login on it using dummy user id and password
  • Pinging test to branches and security server and report to IT Network and Voice if there is any request timed out
  • Following picture is shortcut of helpdesk morning checklist
 
Please Login to Apply for this job

 
Career Level   Staff (non-management)
Career Level
Staff (non-management)
Yr(s) of Experience   1 Years
Yr(s) of Experience
1 Years
Education Level   Bachelor (S1)
Education Level
Bachelor (S1)
Job Function   Technical Support, Help Desk
Job Function
Technical Support, Help Desk
Employment Term
- Full Time
  Term & Salary Info:

Employment Term - Full Time
Salary   Negotiable
 
 
Job Ad Date   23 Apr 2018 - 19 Jun 2018
Job Ad Date
 23 Apr 2018 - 19 Jun 2018

 
Company Snapshot
Company Name
PT. Emerio Indonesia
Industry
Information Technology
Company Type
Multinational
Company Size
Large (over 250 employees)
Work Location
Singapore
DKI Jakarta, INDONESIA
 
 
Save this job
 
Share this Job
  Hyperion Developer  
    Candidate must possess at least a Bachelor's  
  Work Location Work Location :  
    Singapore  
    DKI Jakarta - INDONESIA  
  Employment Term Employment Term :  
    - Full Time  
  Experience Experience :  
    Min 1 year (Staff (non-management))  
 

 
Login to Proceed
 

 
  Company Snapshot  
 
Company Name :
PT. Emerio Indonesia
Industry :
Information Technology
Company Type :
Multinational
Company Size :
Large (over 250 employees)
Work Location :
Singapore
DKI Jakarta, INDONESIA
 

Apply
Save this Job

 
Share
 

 
Similar Jobs
Senior Solution Engineer
KMK Online
  DKI Jakarta
MIS Project Management Officer
Propanraya
 
Technical Support Sidoarjo
CV. Autonik Internusa
  Jawa Timur
 
 
Subscribe
Be informed about the latest Vacancies, Events, and Career Tips.
About Us
Contact Us
FAQ
Product & Services
Terms & Conditions
Gallery
Rajajobs' Apps
Please input your phone number. Rajajobs' download link will be sent to your phone.